It suggests that if people do not wish to accept the voucher and want to move their flight or request a refund, they should follow a link embedded in the email. A spokesperson for Ryanair said: “For any canceled flight, Ryanair offers customers all options defined by EU regulations, including free travel and cash or voucher refunds. Add Customer. They said it would be refunded to me. Now those same customers say that requesting a cash refund is proving even more onerous the second time round, with some saying they've been left "in limbo" by the company's online chat bot or waiting on the phone for hours. Ask Question Asked 1 year ago. Ryanair customers will not be offered refunds for flights in November even though the UK government has banned all but essential travel in England as part of a … I have received an email today for one of my applications with a voucher! I requested a REFUND. “We would like to invite you to use your voucher to book your next trip and we look forward to seeing you again on a Ryanair flight in the very near future. We booked Ryanair flights to Malta in March which, of course, had to be cancelled. Reply. you haven't received it so we have. I do not want a voucher I want my money back #ryanairrefund — SJ (@Soph58495924) April 21, 2020 The vouchers, which have a 12-month limit, have since been extended up until the end of December 2021. @ryanair how do I get a refund you have promised for weeks and how now sent a voucher to me? They sent an email about a month ago, offering me to change my booking for free or to apply for a refund. Number of passengers: * Required. Useful. Receiving a flight voucher; Requesting a full refund; This applies to flights and holidays departing up to and including September 30. Now they say I have to fill in a form with copies of a household bill, passport number, travel dates aso. Vouchers that are due to expire after June 30 are still redeemable for up to a year. At the end of March Ryanair promised us that our request for a full refund … Ryanair is offering refund credit notes to customers who no longer wish to travel. Replacing cash refund with a flight voucher (= discount code to be typed when you book your next flight), travel miles, or any other form of payment is ok but only if you agree. This is the date for when you need to use your voucher by, not for when you must travel. My flight with Ryanair was cancelled due to Covid-19. Asked for a refund after I realised I was not going to be able to use my voucher. However, this voucher policy is not … Because RyanAir has ignored its own refund option and instead issued vouchers. This is unethical and dishonest. I have managed to sent application for refund nearly 3 weeks ago and since then received a couple of emails from Ryanair reassuring me that my application is with them and they need more time. This means if you were due to travel and your trip has been cancelled, you are entitled to a refund. Viewed 1k times 5. asked another. Alternatively Ryanair is offering vouchers and free moves, and customers who choose a voucher but don't redeem it within 12 months may still apply for and obtain a refund after this 12 month period. Please submit your details below in order to apply for a refund on your disrupted Ryanair flight(s): ... To complete this Refund Application for specific customers please enter the name of each customer requesting a refund and then indicate which flights are to be cancelled. Just go the RyanAir website, punch in your details and the refund would be yours. Share. "Requested a refund for my flights with @Ryanair on 27th March, and was informed that I would be refunded within 5-7 days. Ryanair offering voucher instead of refund I applied for. It fully depends on your written acceptance. European Regulation EC 261/2004 obliges the airline to refund the full price of the ticket within 7 days in case of a cancelled flight. I applied for a refund. Alternatively Ryanair is offering vouchers and free moves, and customers who choose a voucher but don't redeem it within 12 months may still apply for and obtain a refund after this 12 month period. But you should not cancel and accept a refund as this ends the airline's duty of care towards you and you won't be able to claim anything back. A spokesperson said: “For any cancelled flight, Ryanair is giving customers all of the options set out under EU regulations, including free moves and refunds in the form of cash or vouchers. Jet2 has postponed all holidays until June 23, 2021. Screenshot: 22.04.20 Screenshot: 22.04.20 RyanAir have found a new way to make life harder for the poor sods who pay the airline money. Currently, many airlines and travel agencies only offer vouchers that can be used to book a new flight in the future. Passengers do not have to accept a travel voucher or credit. The form used mentioned a 20 day processing time + 7 days for the actual payout. In an email … Ryanair said cash refunds will be processed in a timely manner, but did not give an exact date. Frustratingly, when Ryanair emailed passengers with a voucher, it included details of how to request a cash refund instead. I too submitted a refund (for cash) about 21 days ago. Covid-19 Vouchers and Cash Refunds Flight Disruptions Make Changes to Booking Active 9 months ago. Others have taken advantage of vouchers or change so don't mind what the Bbc's here say uh this here say we are the leading airline. Can I have my refund?" Just this evening got an email offering me a "voucher" and a link to their website at which to contact them if I want cash instead. Ryanair is playing the same bait and switch game with all of us. After a further 10 days, Ryanair said: “Customers who choose not to accept a free move or voucher will receive their refund in due course, once this crisis has passed. Gift vouchers are valid for 1 year from the voucher issue date and can be redeemed here on www.ryanair.com or www.laudamotion.com. NOT a travel voucher" said a fourth. Yep. For vouchers purchased before 19/08/2019 we will send you a new voucher for the remaining amount. This was a couple of weeks ago. You can find out more on easyjet.com. We have now refunded over between refunds and vouchers, One-and-a-half billion in cash in the last 6 months, We have no customers outstanding who have requested a refund. They sure know how to keep, steal other peoples money. The original expiry date will not change* A €2/£2 (or local currency equivalent) administration fee applies. "We provide Ryanair with full customer contact details in the booking process and do not block any customers from receiving a cash refund or voucher if that is what they have chosen. Or not. A website page Ryanair links to for customers who 'do not wish to accept this voucher option and wish to move your flight or request a refund'. "Ryanair are you for real? Last week, Transport Secretary Grant Shapps. Ryanair. I will not travel with Ryanair again. Alternatively Ryanair is offering vouchers and free moves, and customers who choose a voucher but don't redeem it within 12 months may still apply for and obtain a refund after this 12 month period. Brits booking holidays with easyJet, Jet2, Ryanair and TUI need to be aware of their refund rights. If your flight was cancelled due to Covid-19, you were offered a full refund. Refunded everybody who's requested a refund. Covid-19, you are entitled to a refund ( for cash ) about 21 days.. 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