Ryanair and Virgin Atlantic have been rated as the worst of six major airlines for providing passenger refunds in a survey. This fee will be reflected in the total price once the card number has been entered. The law says that when an airline cancels a flight, it must refund the ticket price within a week. In accordance with Ryanair's General Terms and Conditions of Travel government tax refunds are subject to a reasonable administration charge of £17/20EUR per person/per booking. A spokesperson said: “Ryanair has already processed over €500m in refunds and vouchers since the Covid crisis started in mid-March. Which? Photograph: Chris J Ratcliffe/Getty Images We booked Ryanair … Ryanair says it is making “rapid progress” in processing customer refunds for flights cancelled between March and June as a result of Covid-19. As the coronavirus pandemic brings travel to a near-standstill worldwide, millions of passengers have had their flights cancelled.. Ryanair has paid out €1.5bn (£1.35bn) in cash refunds or vouchers for cancelled flights since the Covid-19 outbreak in Europe in the spring and said it had almost cleared the backlog. More info A Ryanair spokesperson said: "For any cancelled flight, Ryanair is giving customers all of the options set out under EU regulations, including free moves and refunds in the form of cash or vouchers. Ryanair passenger are being 'refused refunds until the coronavirus crisis is over' Credit: AFP More than 13.5m passengers flew with Ryanair last April, but the airline has been forced to ground the majority of their flights this year until mid-June due to coronavirus. Ryanair has been criticised after customers complained they were being pressured into potentially waiting up to 12 months for a refund due to the coronavirus pandemic. Ryanair explain why people owed Covid-19 refunds still haven't been paid. The airlines were rated below rivals Jet 2, Tui, British Airways and easyJet in a poll of customers on cancellation claims. Customers can opt for a full refund via the Ryanair website by logging into their MyRyanair account. Ryanair refunds for summer flights. Thousands of customers applied for various forms of refunds from the airline as international travel became near impossible following the outbreak of coronavirus. The Spanish government has promised court action against at least 17 airlines including easyJet and Ryanair over their customer refund practices following the Covid-19 outbreak. Coronavirus: Martin Lewis issues Ryanair refund update after customers sent vouchers. Book direct at the official Ryanair.com website to guarantee that you get the best prices on Ryanair's cheap flights. However, if the flight is operating standard terms and conditions apply. Coronavirus: Ryanair customers frustrated at struggle to get refund for cancelled flights James Tagg has been trying since last Sunday to get his £900 refund as many report the refund … ... which means it cannot contact its customers for refunds. Ryanair has been criticised after customers said they were told to wait 12 months for a refund due to the coronavirus pandemic. Following the Foreign and Commonwealth Office (FCO) advice against all but essential travel from the UK for the next 30 days, Ryanair and most other airlines have announced that they’re grounding the majority of their flights. Would-be travellers complained about the new policy, which saw those with cancelled flights emailed and encouraged to take a voucher for the original value of their trip instead. More than 80 per cent of Ryanair customers say they still haven't had coronavirus cancellation refunds Only 5 per cent of customers received a refund … Ryanair boss Michael O'Leary has issued an update to customers on refunds as the government also urges against all but essential travel to Spain. If he wanted a refund, Ryanair told him, he must reapply, and the request would be placed in a queue "until the Covid-19 emergency has passed" - which suggests a very open-ended deadline. Ryanair have said that refunds to customers are taking longer than usual due to the current coronavirus pandemic.. Click below to read through our top Travel Voucher FAQs. Ryanair has apparently changed its mind about refunds during the coronavirus crisis. COVID-19: Ryanair and Virgin Atlantic rated worst in refunds survey. 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