How do I create a Bluebirds Club Account? If you are struggling to make a Bluebirds Club Account as your email address has changed, please contact [email protected]. Please note, Season Ticket holders who have also purchased match tickets will receive emails for both processes. Thank you for your support! Should you wish to receive a refund ‪after 5 June 2020, please email [email protected] in order for your request to be considered. You will be entered into a competition, with 10 fans winning our 2020/21 home shirt and VIP hospitality for you and a guest, upon Cardiff City Stadium’s reopening for supporters. I have chosen the refund option. With the remaining matches of the campaign set to be played behind closed doors, Cardiff City yesterday published their plans for existing 19/20 season tickets holders. This will be done in two phases, as listed below. Full details of this process have now been emailed to all match ticket holders and the system is now live. A high percentage of Bluebirds have elected options 1 and 2. Cardiff City Supporters' Trust chair Keith Morgan said: “We’re pleased that Cardiff City has published the details of its proposals for season ticket holders and match ticket purchasers for the 2019-20 season. What is the deadline for making my choice? Tickets purchased outside of the website or mobile app will be subject to a £10 admin fee, so travellers should make sure their refund exceeds £10 in order to make the refund worthwhile. You can find user guides helping you to create and manage your Bluebirds Club Account here. You will be given free access to stream all remaining games of the 2019/20 regular season via Cardiff City TV. In order to use the live chat functionality you need to opt into live chat cookies. Your refund will be processed after the closing deadline on 30th June 2020. If you haven’t chosen your option manually through the online system, then you will not receive a streaming code for the remaining games. As it is now clear that remaining games in the 2019/20 season will be played behind closed doors, all ticket holders are entitled to a full refund. Once again, we thank all supporters for your continued patience. We can promise you any money offered in this way will be specifically targeted there and will not go to waste. Some supporters have paid cash for their season tickets and cash refunds are not practical while the ticket office remains shut. Supporters can now decide how they want to complete their 2019/20 season ticket accounts with three options.Note: To take advantage of the following options, all supporters will need to log in to or create their Bluebirds Club Account. The value of your refund will be given in the form of Ticket Office credit, for use upon Cardiff City Stadium’s reopening for supporters. Crystal Palace Chairman Steve Parish has penned the below article for the Sunday Times, republished in full below with their permission. If you are having any issues with the refund process, please read the following FAQs. “In addition, we will be seeking clarification from the club about what the loss of season ticket status and its benefits means for those fans who seek a cash refund. Trust chair Keith Morgan. The cut-off date is 30th June 2020 at 5pm. How do I link my Season Ticket? Live video will not work through mobile browsers. Our Apprenticeship programme is part funded by the European Social fund through the Welsh Government, This website is © Cardiff Association Football Club Limited 2019. “However, if any of our members are unhappy at the options outlined by the club, we will put grievances directly to the club’s chief executive officer on their behalf. This will be done in two phases, as listed below. Cardiff City. For any technical issues regarding streaming, please email [email protected]. You can edit your details in the 'My Account' section of your Bluebirds Club Account. For assistance in doing, so. This week, we will begin contacting Season Ticket holders about the Phase 2 process. Option 1 (the Academy donation) will automatically be chosen for you. Make sure to choose your option here before 5pm (Tuesday 30th June 2020). Charlton Athletic. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), to refund the ticket's face value price when an event is cancelled. To do this click on the cookie settings button below. A sizable number of supporters have contacted us indicating they would rather the funds helped the Academy or the Palace for Life Foundation than be returned to them. For assistance in doing, so CLICK HERE. Supporters choosing this option will be sent a limited edition enamel pin badge, to thank them for their gesture. Awaiting announcement. You will be able to use the credit for one of four options in 2020/21: (1) Season Ticket renewal, (2) Flex Tickets, (3) Half Season Tickets, (4) Match Tickets. Would a “loss of status” apply for the rest of this season or next season when, for instance, there are usually early bird discounts on season tickets. We will therefore be providing all match ticket holders with three options. Chairman Steve Parish said: “We appreciate that every supporter’s circumstances will be different. What do I do? A number of … My details have changed. I have a general query which isn’t listed above. Cardiff City; Swansea City; Boxing ... on customers and given the unprecedented nature of the situation we are waiving the £10 administration fee on season ticket refunds … Select this option to put your money towards helping the most vulnerable young people in our community get their lives back on track after lockdown. Cardiff City have agreed to refund the season ticket money of fans angered by the decision to change of the club’s home colours. Swansea City have started the process of refunding fans over ticket purchases ahead of the Championship's return later this month. Select this option if you wish to waive your right to a refund and allow the club to reinvest the money towards further enhancing our Academy development project. Refunds will be processed within 28 days. Recommended desktop browsers for watching live video are Mozilla Firefox and Google Chrome. If you want to stream matches on Cardiff City TV, request your option in plenty of time. If match tickets holders do not select an option ‪before 23:59 BST on 5 June 2020, the money will be put towards the Academy development project. Thank you for your support! The 2019/20 campaign has been on hold since March owing to … Crystal Palace are back in Premier League action against Brighton & Hove Albion at Selhurst Park, and you can find everything you'll need on the fixture below - including how to follow it live. What if I don’t make my choice by 30th June? If you’re unsure of the email address associated to your account, or if you need to change it, please contact: [email protected]. A Cardiff City Supporters' Trust statement read: "As members will recall, we raised the issue of the way season tickets were being sold without any formal consultation with supporter groups. Alternatively, please email [email protected] - note that live chat is recommended for the quickest response on a matchday. The value of your pro-rata refund will be donated directly to the Cardiff City Academy. When will I receive it? If you want to stream matches on Cardiff City TV, request your option in plenty of time. Season ticket and match ticket refund update for 19/20 season. Today is the cut-off date to choose an option for your Season Ticket or Match Ticket refund. The value of your refund will be donated directly to the Cardiff City Academy. The refund / redistribution of funds process will require each supporter to log into their Palace Account and select the option they wish. Some fans may need a cash refund because of the impact of the coronavirus crisis on their family income.”, Football's Writer Program can give you the edge you need to get ahead Apply Now, Note: To take advantage of the following options, all supporters will need to log in to or create their Bluebirds Club Account. Options for 2019/20 Match Ticket & Matchday Hospitality purchasers (These options also apply to Preston North End (A) Match Ticket purchasers.). Whichever option you select – a refund, allowing the club to retain the money and direct it towards our Academy, or a donation to the Palace for Life Foundation, we would like to take this opportunity to thank you for your unwavering support, loyalty and patience during these unprecedented times.”.

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