Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Yes, Uber Eats is available 24/7. If you think this information is inaccurate or know of other ways to contact UberEATS please let us know so we can share with other customers. Please keep sharing your experiences so we can continue to improve this free resource. The Uber Eats delivery fee is a small charge applied to every order to help cover the costs of delivery. This phone number is UberEATS's Best Phone Number because 171,900 customers like you used this contact information over the last 18 months and gave us feedback. If there are no restaurants open at the time you order, or there are no delivery drivers available to take your food from the restaurant to your destination, you will be unable to use the service. Thanks to all authors for creating a page that has been read 66,493 times. We know ads can be annoying, but they’re what allow us to make all of wikiHow available for free. For instance, you may want to change your order after you place it. The “Help” section on the app just tells you to track your order – even if it’s updated the delivery time 3 times, not assigned a delivery person, and there’s no way to contact anyone to figure out what’s going on or whether or not you just need to find other means of getting food. Ridester.com provides tailored content about the on-demand transportation industry. Terms of Service | Privacy Policy | Affiliates | Sitemap, Get free delivery using this Uber Eats promo code. For info about how to edit your account and payment options, visit this Uber Help page. For convenience of support, it’s hard to beat the Uber Eats app, particularly if you want help with an open order. For issues with a delivered or past order: Before we finish, we should clear up one of the most common Uber Eats questions out there: Is Uber Eats available in my city? Something is bound to happen occasionally with the volume of orders that Uber Eats processes. Or perhaps your order is delayed. You should send all messages to [email protected]. This is UberEATS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UberEATS agent. Tip: The busiest times for Uber Eats' customer service agents are around lunch hours (11:00-1:00) and dinner hours (5:00-7:00), so make your call outside of these hours in order to avoid a long wait. Uber eats keeps dropping to my house when I have not placed an order at all. Guide to Uber Eats. Contacting UberEATS - by phone or otherwise. Include your email address to get a message when this question is answered. Below you’ll find a list of common issues related to each. Uber has a team of live support specialists to help you in real time (or as close to real time as the number of support requests allows). I need to change my e mail address and password. Governor Edwards stated that the bill is effective immediately. That’s very helpful information. The Help With an Order page has two categories of questions: issues with an ongoing order and issues with a past order. These fees vary by restaurant and city, but typically add a few dollars to every order. It’s never pleasant when you do have an issue with an order, but you should now have a better idea of how to get the help you need so that you can get back to enjoying your delicious food. HI, Thanks for the addition to this post. Customer Number 800-253-9377 - by the Numbers. Tip: Since this is the most public way of contacting customer service, you should only Tweet out questions about general issues, such as the functionality of the app, and not about your personal account or payment plan. For example, if you just placed an order and want to change the details of it, it's best to call customer care, since you can't change the details of an active order through the app. In 2014 he acquired Ridester.com to share his experiences with other drivers. For more general support issues, such as the functionality of the app, you may just want to Tweet at customer service. Twitter. Just head to Help in the Uber app navigation. Avoid making embarrassing mistakes on Zoom! There isn’t a specific Twitter handle for Uber Eats, so you should direct all questions on Twitter to @Uber_Support, the general Uber support Twitter account. And you can click here if you want to compare all the contact information we've gathered for UberEATS. the pin is not working. By using our site, you agree to our. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Citibank or Apple. Delivery fees can come in one of three types – delivery fees, service fees, and small order fees. I’ve added the number to the phone number section within the post. And you can click here if you want to compare all the contact information we've gathered for UberEATS. Besides calling, the next favorite option for customers looking for help is via 833-275-3287 for Restaurant Partners Support. Disclosure: Ridester.com is supported by our users. We use cookies to make wikiHow great. Become a driver. For example, if you're having trouble logging into the app on your phone, don't include information in the Tweet about how often you use the app or what you planned to order that day. We’ll focus on the page for eaters here, but check out this page if you have support questions as a driver. Help Return to the landing page. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. All tip submissions are carefully reviewed before being published, This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. If you need help with a past order, then tap “Past Orders” and select the order you want help with. For example, if you can't figure out how to change your name or address on your account, you may want to resolve this issue over email. Call-back available NO. Here’s 5 easy ways to contact Uber Eats customer service and how to maximize the most of each method. The next best way to talk to their customer support team, according to other UberEATS customers, is by calling their 833-275-3287 phone number for their Restaurant Partners Support department. If you really can’t stand to see another ad again, then please consider supporting our work with a contribution to wikiHow. For security's sake, be sure not to send any private information (such as a credit card number) over email. % of people told us that this article helped them. Below are some of the most frequently asked questions about contacting Uber Eats customer service. Brett Helling is the owner of Ridester.com. What Is Caviar Delivery And How Does It Work? Is there an explanation for this? If you’re requesting help about an order that’s in progress, you’ll be able to tap on it. UberEATS's Best Toll-Free/800 Customer Phone Number. Or take a look at the Apple Phone Number page. There are pages for both eaters and driver partners. For example, if you need to change your order after you’ve placed it, you’ll have to call Uber Eats support. For more complex issues, however, you may want to use their phone number for customer support (discussed below). And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. This article has been viewed 66,493 times. If you have a more general question for Uber Eats support, you can contact them on Twitter. We hope you now understand all the different options you have for contacting Uber Eats customer service. We are independently owned and the opinions expressed here are our own. If you live outside the United States, visit ubereats.com to find the customer care phone number for your area. If your app isn't working, you can also monitor the @Uber_Support Twitter account for real-time updates about the app's status. Calling the UberEATS number above should go right to a real human being.

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