I'll be back! I would have actually accepted a reasonable delay in refund during lockdown as it was busy but was waiting for confirmation that this would be processed, not expecting a flat out refusal and made up new terms! I was treating myself to this trip having lost my father recently and been through a hard time over a number of years, saving up to do something good for myself - I was upset that this company made the refund process so stressful at such an already difficult time. In July of 2019 I went on my first trip with them. Keep reading...Fresh out of a breakup, I began travel planning for my next adventure - Jordan. As a good will gesture, I was also giving 10% of the cost of the holiday on top of my booking. Their kind responsiveness and high flexibility makes me even more wanting to travel with Flashpack. The Jordan itinerary is full of details, but there are so many little extras that FlashPack tosses in that really make this trip a trip of a lifetime. I was so excited to travel with this company and really bought into the whole idea of group travel with this age group and the idea of travelling in more luxury and making single new friends etc.It seemed so fun and exciting. Like many, I was skeptical when I booked my trip to Croatia. Throughout my experience, I have been well informed and have easily been able to contact them during the crisis. I was so excited to travel with this company and really bought into the whole idea of group travel with this age group and the idea of travelling in more luxury and making single new friends etc.It seemed so fun and exciting. When FlashPack advertises travelling "with like minded individuals" they aren't kidding. Since the very beginning of pandemia, I have been in touch with Flash Pack for updates about my trip. Really poor customer service, who refused to respond to most correspondence and when they finally did said they would put this matter to bed now. Welcome Flashpacker – find all the things that make Flash Pack yours here. Flash Pack has a great product that fully delivers (and then some) on what is advertised. I loved being in a group of people of similar ages and experiences; and also that everyone was sole. My holiday was due to take place in August. The Jordan itinerary is full of details, but there are so many little extras that FlashPack tosses in that really make this trip a trip of a lifetime. I appreciated having my expectations managed in an honest manner and sure enough, Flash Pack reached out to me well ahead of my departure date and when they did, I was given clear, efficient, and timely guidance regarding my options. In fact, the idea of a group travel trip has never been on my radar and genuinely felt like it would impact my travel planning ego. Our newest adventures, exciting offers and competitions and the latest travel stories from around the world, straight to your inbox. AVOID AT ALL COSTS. Weeks later, more options were made available. Although I haven't yet traveled with this company, my customer experience to date has been outstanding. While this probably works for some people, others have not agreed to travel at any point in the future, they have only made the commitment to their initial holiday dates which couldn't happen, and therefore shouldn't have to beg for refunds. Registered Company Number: 08459520, Stop scrolling, start doing: 10 creative and practical skills to hone in self-isolation, WFH? I never felt that I wasn't important to their business and I walked away feeling that the primary desire of the team was to be sure that when it was time for me to rebook, that I would be comfortable with my selected dates and destination. Can't wait to travel with you post-COVID! Since the very beginning of pandemia, I have been in touch with Flash Pack for updates about my trip. 16th September 2019 In fact, every single time I spoke with anyone from the company, I was always impressed with how professional but easy-going they are. In fact, the idea of a group travel trip has never been on my radar and genuinely felt like it would impact my travel planning ego. The FlashPack team has provided exceptional customer service, With all the other headaches I've experienced in trying to re-book other trips this year, they have by far been the most accommodating. Then Flashpack shut down the group with barely any notice, which I felt really horrible as people had been chatting for weeks and it was quite cold to do this without making contact. If you've got questions about your booking or your destination - they'll be the people to ask. I asked again via email (as phonelines were shutdown) and pointed to the terms and conditions stating that I was entitled to a refund as they had cancelled the trip at their end. I met the most fun group of people whilst there and I have made friends for life. Terrible. I've done other group trips and found that the group didn't really gel as a group, with couples and smaller groups not joining in and such a wide range meant there was little in common. I would have no hesitation in booking with them again. AVOID AT ALL COSTS. Get in touch. In August 2019 I went on the Vietnam and Cambodia trip, and I loved it. This wasn't the case here; everyone was really friendly and open to being in a group together. Paid items not supplied (accept things change) but happens too often and no adequate substitute or refund.Tour cancelled last minute and the cash flow issues of a company being well paid to staff & owners. If you're lucky enough for an early arrival before this trip - I also recommend a visit to Apron Up cooking school in Hanoi. However, as paying customers and human beings who have not only lost our holidays, been stressed out by lockdown and lost money on flights etc, I would have expected them to at least have honoured their own terms and conditions and refunded as was their legal duty. I LOVED getting to know people in my group and have remained friends (and travelled with) a number of them since. After that experience, I definitely wanted to book more trips with them. The FlashPack (special shout out to Nikki!) I have done a few trips with Flashpack, and I can't recommend them highly enough. I asked again via email (as phonelines were shutdown) and pointed to the terms and conditions stating that I was entitled to a refund as they had cancelled the trip at their end. While the pandemic is not their fault, I was disgusted at how poorly and dismissively I was treated as Covid struck and after, when I tried to get a refund. I rebooked with Flashpack a few months later and couldn’t wait to travel to the Philippines in March of this year. I was really stressed out by this experience, getting nowhere with this company for several weeks and having to contact Citizens advice, a solicitor and my bank to get the money refunded - agreeing that the company where acting unfairly and violating the terms of our contract, stating I should have received a refund within 14 days of request.

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