Do you think I want chemical biocides on my body 24hr a day??? I placed and on order for two shirts on a Sunday, Nov.3rd and paid 22$ extra for next day delivery, The order was placed around Noon. She insisted he/she was not around. We are processing your message. Lost package refused to take responsibility!!!! I first discovered Uniqlo 4 years ago in Disney Springs Florida, found the clothes very high quality at low prices.. never had any problems at all, delivery’s are always prompt and clothes last a long time. Rights Reserved, You Are About to Contact PissedConsumer.com. Don't wait for deliveries", "Return items to stores, do not mail. There is not enough information available to create the chart. Review #1985522 is a subjective opinion of poster. Review #1712135 is a subjective opinion of poster. Delivery never happened on Monday. Recent recommendations regarding this business are as follows: "either buy in the stores or do click and pick up. The personnel - who claimed she was 'part of management' - wouldn't budge, even though we had returned 4 times. Never purchase from this Uniqlo! Never received anything and would like a refund. Review authors value the most Diversity of Products or Services and Location. Review #1883838 is a subjective opinion of poster. It’s very telling there is no response from Uniqlo to any of these terrible reviews. 11 days total to receive but had missing item. They are ready to take the money but there is virtually no one to ask for help if either the product is wrong or there is a problem with the delivery. Uniqlo US. Don’t let the term “basic” fool you; they’re known for keeping up with trends in the arts communities and use those trends as a basis for many of their in-store designs. Buyer beware. With fashion trends constantly trying to “reinvent the wheel”, it feels like finding that “basic item” is becoming more and more challenging. When you shop Uniqlo with Giving Assistant, you can earn cash back on your purchase and keep up with the latest coupons to save even more. What is your customer experience with Uniqlo? The price level of this organization is medium according to consumer reviews. Additionally, they often partner with top fashion designers to ensure their casual wear is always on-trend. Review #2232463 is a subjective opinion of poster. In this response I was given a case number and told that unfortunately, my order had not left the warehouse (why???!). I also purchased several pairs of the stretch skinny legs jeans. My mother's purchase (for my daughter) had not even been unfolded, since it was a gift. They have misprinted the address and I have written twice but nobody f''ing replies. They were to ship them to my home in Ireland within 48 hours (I was told). What can we help you with? Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. Recent recommendations regarding this business are as follows: "either buy in the stores or do click and pick up. With so many options and prices you can’t beat, you can’t afford not to see everything they have to offer. Review #1705493 is a subjective opinion of poster. I have long been a fan of Uniglo for its quality and fair pricing. I want a 100% refund. I didnt receive an order # Unu14099216 Please check to see where it is thanks Geri Mann [email protected], Item # 2000140809011 Red pocketable parka order # UNUI2758808 return it I have never been refund for this item I returned ( $ 39.90). Reply. I would suggest always using a credit card online since you would be able to dispute the charge and have a chance of getting a refund.D. No refund and no response from customer service contacting several times. I sent my staff to the store several times, to ask for consideration (of the 30-day return policy) since the purchase (one pair of pants and 2 sets of sleepwear) would go to waste. Thank You for Your Reply! User's recommendation: either buy in the stores or do click and pick up. Uniqlo specializes in clothing basics and at reasonable prices. Uniqlo offers a $3 incentive for new members to download their app and shop. I certainly will never shop there again. I spent hours on the phone to get an answer to a question. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Review #1940476 is a subjective opinion of poster. I emailed on July 17 and got their auto response. She came back with an email address to a person who lived in another city. When I asked who she was, she said she was a "management trainee". Right now, the Uniqlo clearance section is overflowing with a wide array of sales, featuring items from women’s clothing to baby needs, and even 20% off outerwear, including trench coats, down jackets, and sweaters — all great options to keep you warm this winter. Why didn't you tell this on your site? Another 5-10 minutes later, she finally gives me the email address. They lost me as a valuable customer. User's recommendation: Avoid buying their products online. In 2005, the brand came to the United States. Check our FAQ. Uniqlo ranks 401 of 2047 in Footwear and Clothing category. The algorithm is subject to change in future. Uniqlo US Lack of Customer Support. I had personal reasons for missing their 60 day return policy and there are no exceptions, efforts to help. User's recommendation: Don’t expect anything to avoid disappointment!!! Uniqlo asked me to file a claim with Fedx, knowing that is not a possibility. They also offer online and app-only prices that are sure to get you excited to shop. Wow. The long sleeve crew neck cotton tees look really nice when new, however, they don't after one washing. Shoppers can download the Uniqlo app, which serves as a “membership card” that gives you access to exclusive coupons, new arrivals, sales, and limited edition items. Can't get any customer support, the system made an error when I placed an order, no call center and no agents on the chat, completely stuck. True to their name, Uniqlo takes a unique approach to provide top-of-the-line clothing items that complement any style and wardrobe — and has become a favorite quality casual wear brand. Pissed Consumer © 2020 All You can then use your savings to put toward a future purchase or to support nonprofits that matter most to you. Review #2085375 is a subjective opinion of poster. Review #1653089 is a subjective opinion of poster. It didn’t take long for the company to gain popularity and expand to all major cities in Japan. They us Fedx the worse delivery service worldwide. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. I asked to speak with the manager. But Uniqlo never applied the discount. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. I then visited your store in Regent Street where the doorman was able to direct me to your other branch in Oxford Street.He saved the day. I would like for someone to have the courtesy to call me back ASAP. I used the correct code. Most commonly, consumers tend to contact Uniqlo to ask questions about: Shipping and Delivery, Payments and Charges, Request for Information. The problem with Uniqlo is careless and inattentive customer service in EU. If you wish that your prior post be removed, submit a notarized letter, I like their clother which are good quality and value for money. Clothing displays are all inspired by patterns and artistic rhythms to ensure customers are greeted by unique aesthetics. Clearly no customer care at all. I reordered an item in 2 colors (3/4 sleeve set) and sent to myself as a gift. Review #1826314 is a subjective opinion of poster. Review #1523106 is a subjective opinion of poster. Review #1533299 is a subjective opinion of poster. The app also provides a complete purchase history as well as auto-email receipt options. I followed the instructions exactly and the shirts with color faded unevenly. She wouldn't give me an email address until I told her she was now making me angry. Useful. It seems that when returning an item gotten online, the return center seems to ignore it therefore not receiving a refund. Today is 7/28. By 2001, Uniqlo had over 500 locations nationwide. I asked for the store manager's email address, because either he/she was not around or did not want to come out of his office. With the reviews about bad customer services and returns, I’ve always found them helpful and cannot fault with how prompt they are! Uniqlo offers a $3 incentive for new members to download their app and shop. Be sure to install the free Giving Assistant Button on your browser so you can seamlessly shop, save, and give back. ", "Avoid buying their products online.". Then my promo code failed to work and they refused to give me another code. They lost packages several times but always credited my account. This product contains the biocide zinc pyrthione to prevent growth of odour causing microorganisms. Uniqlo was first mentioned on PissedConsumer on Aug 31, 2013 and since then this brand received 108 reviews. I took one look and knew it was too small for my daughter. Their online return status shows they received 4 items on 6/30. I called and was told they can only refund and not replace missing items. I loved the way they looked but the color of the dark blue ones rub off when touching them. Whether it’s a new down jacket for the winter or a basic pair of jeans, everyone needs a few essentials in their closet. Where can you go shop wardrobe staples these days? However recently I needed to return an item that I had purchased on line and when I visited the branch at Oxford Street close to John Lewis they were non plussed and unhelpful. I checked everything in my order to make sure it looked right in my cart, and also the total cost, I'm absolutely sure of this. She went to a backroom, and didn't return for the next 15 minutes. by Julie Gniadek | Last updated Oct 21, 2020 | Shopping Tips, Fashion. I expected more from a Japanese brand. Reviewers write the most about Uniqlo Customer Care and give it 2.8 stars out of 5. I wouldn't recommend, but at least have learnt to read reviews first, and avoid Uniqlo in the future. Review #2029609 is a subjective opinion of poster. I asked for the email address, so I could email to ask for consideration. Don't wait for deliveries. I want these shirts shipped asap or an immediate refund and I am NOT letting this go. I returned 5 items from order UNU1354****. For more information about PissedConsumer check out our Uniqlo Overview. Review #1837270 is a subjective opinion of poster. Uniqlo is known for its on trend, simple but quality and affordable collection for men, women, kids and babies. Like most clothing brands, Uniqlo offers a wide range of clearance items in every department year-round. This is truly THE worse customer service I have ever had the misfortune to encounter. THANKS. What happened? Case Number 467501 I ordered and PAID for 2 linen shirts in your Marais shop in Paris on 26th April. Uniqlo was first mentioned on PissedConsumer on Aug 31, 2013 and since then this brand received 108 reviews.. Uniqlo ranks 401 of 2047 in Footwear and Clothing category. Store management and clerks are not able to problem solve or help customers. I have the same experience!!! The overall rating of the company is 2.0 and consumers are mostly dissatisfied. Share. I wrote three emails before I got a response to my first one (a week later). You've already flagged this Jessica Vivian 2 reviews. If you have ever stepped into a Uniqlo store, then you know this brand prides itself on presenting items in a hyper-organized manner. I just placed an order. Review #2076027 is a subjective opinion of poster. I was told when they had an answer from the warehouse, they would contact me. Lucky for us, we know where the goods are and we’re going to let you in on a little secret: Uniqlo. User's recommendation: Return items to stores, do not mail. The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. All of their wardrobe pieces are functional and serve as true wardrobe staples. Order was July 6, shipped July 9 and arrived July 17. The company is impossible to contact and they just do seem to care about customer service.

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